JW Marriott Hotel Medan

First, the staff is friendly and helpful, meeting the expectations of a 5-star hotel. Special shout-out to Debang, Nurul and Johannes. The breakfast buffet was really good. And the food at Jade (Chinese restaurant) was within expectation. As for the room, the amenities are great.

Great hard working staff very friendly and helpful Close to malls and shopping and food Daily breakfast was good variety Several dine in options available Had lot of security check points

Room was good and spacious. Bed was good and tables were ample. The bathroom is big and spacious. The spa and jacuzzi facilities are good as well. Reception is big and presentable. Breakfast spread is really good.

The staff especially at front desks at executive lounge there is Niko and Yuni. And the front desk at breakfast, always call my name. Thanks you guys.

The trip was intended to be a staycation for my elderlies grandma and her kids (being my mom and auntie) who went to see her from Australia, after being locked down by COVID for such a long time. I really appreciate the fact that JW Medan upgraded them to a bigger room (junior suite), which made my grandma felt even happier (she loves staying in a hotel! And that hotel experience) and too be honest, the suite provides everyone with more space to move around instead of being cooped up in a small room. Based from what I read online, I knew JW Medan was always excellent with their staff and service, but the upgrade was something above and beyond. Given to its location, staying there means my mom and auntie could organise for their friends and relatives to come and visit them. Very handy! So from the bottom of my heart, thank you and I will always be very grateful for you to give my grandma such a wonderful staycation experience.