JW Marriott Hotel Medan

As a former manager in four and five star hotels details mean a lot to me. Apparently they also mean a lot at the JW Marriott as attention to detail was noticeable throughout the property. The entire front service staff was gracious and welcoming. The Bellman were always present at the curbside, greeting customers and promptly and efficiently handling luggage. I never had to open the door when going in and out as staff was always present to do so. The front office staff was prompt and efficient and made me feel like a welcome guest. We dined at the buffet for breakfast and dinner as well as prime steakhouse. Staff was cordial, attentive, and professional. Buffets were abundant and well maintained. Food was attractively presented, fresh, and delicious. I was also impressed with the high level of cleanliness, and the overall excellence of the housekeeping staff. Public areas were consistently well maintained and spotless, as was our guest room, which had a large variety of amenities. The fitness center featured over 20 new Life Fitness machines. They included aerobic and weightlifting machines. There were also free weights and a stairmaster. Every machine had a bottle of water. There was also a dispenser of cucumber water.I was also presented with a bottle of water and a towel upon entering. There was also an outdoor swimming pool sauna and steam room. They might be more expensive than other hotels however, completely worth it. I will stay in no other place in Medan now that I’ve been spoiled by the JW Marriott.

Room was large and quiet with great bathroom and view of the city. Everything was comfortable. We found a welcome cake waiting for us along with a bowl of fruit. The breakfast is amazing - so many options to choose from. We had takeaway breakfast on our day of departure as we left early and this too was very good quality and quantity. The hotel is close to a large mall with lots of shopping options. Can highly recommend a stay at the Marriott Medan.

beautiful setting with lovely restaurants to offer. the chef cooked a stunning beef rengdan which is highly recommended. great facilities in the hotel spa with steam room jacuzzi and sauna all at hand. The staff are very attentive and go out there way to make you feel comfortable and to get to know you on a personal level. the reception staff really helped with my partners missplaced luggaged which was lost/ left behind at the airport for our connecting flights. one niggly thing the room was a little cold for our liking but overall would recommend and would stay again. shopping centre opposite the hotel on several floors.

Staff were extremely helpful friendly and polite. Food was excellent did not have one meal that i did not like. Beds were made up every day and rooms cleaned.

The General Manager left a personal note and a welcome amenity that mentioned we were the guest of the day. That made all the difference. The "onzen"-like indoor pools, and gym were great too. I am a Hilton Diamond member but this stay will make me consider Marriott Bonvoy in the future.